Refund Policy | STAR PAPER & BOARD MILL - Return & Replacement Policy

Our Comprehensive Policies

Transparent procedures designed to ensure customer satisfaction and smooth business operations

Return & Replacement Policy

We offer a 100% replacement policy, if you are not comfortable with the quality of paper upon delivery, you can raise a dispute and return the goods within the first 30 days after delivery.

It's our responsibility to deliver the best quality paper that your retail market will happily consume.

100% replacement guarantee
30-day return window from delivery date
Quality dispute resolution process

100% Guaranteed

Credit Policy

We allow credit facilities to existing customers which permits them to order goods up to 4000 items on credit and pay within 90 days after delivery.

New customers however cannot subscribe to this service initially. After establishing a successful transaction history, credit facilities may be extended.

Available only to existing customers
Maximum credit limit: 4000 items
Payment terms: 90 days post-delivery

Existing Customers Only

Safety & Packaging

During transit, if any goods are damaged or destroyed by either physical damage or humidity, it is our duty to replace the goods to customer within 7 days free of charge.

Every long carrier carries 100 extra reams in case of this eventuality. Safe delivery is our priority, and precautions are taken to make sure goods are delivered in pristine condition.

100 extra reams carried for replacements
7-day replacement guarantee for damages
Special packaging to prevent humidity damage

Priority Safety

Lead Time & Delivery

Goods are delivered all across India with an average delivery time of 3 days. Our main warehouse is the national dispatch location in Aizawl, Assam.

Deliveries are completed all over India within 5 to 6 days, ensuring timely receipt of your orders regardless of location.

Main warehouse: Aizawl, Assam
Average delivery time: 3 days
Pan-India coverage

Fast Delivery

Our Process Flow

Step-by-step procedures for returns, credits, and issue resolution

Return Request

If you're unsatisfied with product quality, submit a return request within 30 days of delivery. Our customer service team will guide you through the process.

Documentation of the issue may be required for quality assessment.

Damage Reporting

Report any transit damage within 24 hours of delivery. Photographic evidence helps expedite the replacement process.

Our team will arrange for inspection and initiate the replacement procedure.

Credit Facility Application

Existing customers with a transaction history can apply for credit facilities. Approval is based on past payment behavior and order volumes.

Credit limits are reviewed periodically and may be increased based on consistent performance.

Replacement Dispatch

Approved replacements are dispatched within 7 days of claim validation. The replacement goods are shipped with priority handling.

Tracking information is provided for real-time monitoring of your replacement order.

Delivery Coverage & Timeline

Pan-India Delivery Coverage from Aizawl, Assam

Our robust logistics network ensures that your orders reach you safely and on time, regardless of your location across India.

Main Warehouse: Aizawl, Assam
Average Delivery: 3 business days
Pan-India Coverage: All states covered
Extra Stock: 100 extra reams for replacements

Pan-India Delivery

From Aizawl, Assam to all corners of India

3 Days Average Delivery
5-6 Days Maximum
100% Coverage

Further Policies & Procedures